Refund policy

14 Days Returns

We want you to be fully satisfied with your purchase. If you’re not happy with your order, please review our updated refund policy below:

  • Return Window: Items must be returned within 14 days of delivery.

  • Return Shipping: Customers are responsible for all return shipping costs.

  • Refund Amount: A 50% refund will be issued upon receiving the returned item. This partial refund covers handling, restocking, and processing fees.

  • Tariffs and Customs Fees: Tactical World Store does not cover or reimburse any customs duties, import taxes, or tariffs charged by your local customs authority.

  • Condition of Items: Returned items must be unused, in their original condition, and with all original packaging.

  • Non-Refundable Items: Sale items, gift cards, and custom products are non-refundable.

 

How to Return an Item

  1. Please Send an Email to contact@tacticalworldstore.com titled with Return + Your Order Number. Please specify the reason of your return.
  2. Our customer service team will reply to you in 24 hours. We will verify with you your pickup location and pickup time.
  3. Once we get your confirmation, we will send you a shipping label. Please carefully package our product in original condition.
  4. Once the package got returned to our warehouse in US, we will check the condition of the product and restock the item. 
  5. Once all the above steps completes, we will start the refund process.
  6. You will receive your refund in your purchasing card/PayPal within 10 business days.

Exchange Policy

We bear the exchange cost for the replacement of our product. 

  1. You have 14 calendar days to exchange an item from the date you received it.
  2. Please send an Email to contact@tacticalworldstore.com titled with Exchange + Your Order Number. Please specify the reason of your exchange.
  3. Our customer service team will reply to you in 24 hours. We will verify with you your return pickup location, pickup time and the exchange item you want. 
  4. Once we get your confirmation, we will send you a shipping label. Please carefully package our product in original condition and put the label on package.
  5. Once the package got returned to our warehouse in US, we will check the condition of the product and restock the item. 
  6. Once all the above steps completes, we will ship out the replacement package.

Customer Service:

Email: contact@tacticalworldstore.com

Address: 2093 Philadelphia Pike #9313, Claymont, DE 19703, United States

Support: Monday to Friday: 9:00 AM - 3:00 PM